Delivery

1. Almost without exception, all of our equipment will be delivered in a Hard flight case (Tripods are shipped either in padded bags or in hard cases). Please make sure you check everything as soon as it arrives and let us know by 4pm at the very latest on the day of delivery if there is a problem. If you do not inform us before 4pm, you will be held liable for any defects or deficiencies or missing items.

2. All deliveries are shipped on a before 12 (midday) service to arrive on the day of delivery unless you are advised otherwise (remote locations).

Although the couriers we work with are highly accurate, like everyone they can make mistakes and circumstances can conspire against them from time to time. We strongly recommend you allow yourself a day before your shoot to receive the goods and save yourself any unnecessary stress! If you’re not familiar with the equipment you are using, we would recommend you book two days in advance.

If you have any questions or concerns regarding deliveries,

3. In some circumstances we may be able to organise dedicated or out of hour deliveries, pricing for this service will be confirmed once we have all the details, please contact us to discuss specific requirements.

4. For your first hire, all customers will be required to have their goods delivered to the registered address of their debit/credit card. Thereafter we can deliver to alternative addresses (as long as it is a secure location and we have agreed upon it).

5. We work with several couriers but mainly use Parcelforce and APC. We recognise services vary by courier on a regional basis and continually review our proposition, unfortunately at this time it isn’t viable for us to offer a choice of courier based on geographical variances.

In some circumstances we may be able to offer a dedicated courier service, please contact us to discuss any specific requirements.

6. Where the carrier has tried to deliver the equipment, but nobody was present to receive it, the courier will leave a card (where possible). It is your responsibility to contact the courier and re-arrange delivery for the following day or arrange to collect the equipment from the couriers in person. The hire period will remain as shown in your order confirmation email. If you have missed the delivery but did not receive a card. please call us at info@mediakithire.com and we will provide you with your tracking number.

7. All hires require insurance, you must have sufficient insurance to cover the total value of all the items you wish to hire. This maybe covered by an annual policy, or you may require a policy for each hire you make. We always recommend customers have insurance for their total peace of mind. You can either temporarily add the equipment to an existing policy or, if you don’t have an existing policy but would like cover, we would recommend our preferred supplier Performance Film & Media Insurance, click here for details.

Depending on the value or intended use of the equipment we may insist on goods being fully insured whilst in your care.

Mediakit Hire may request proof you have insurance cover for the equipment whilst it is in your care and reserves the right to cancel an order should the cover be inadequate or if no proof of insurance is provided.

8. For equipment up to the value of £4,999 an optional accidental damage waiver is available to cover damage to the equipment above any deposit amount you have already paid.